Shipping & returns

Shipping

• We ship with DHL Parcel, DPD and FedEx.
• We ship worldwide.
• The estimated shipping time for products within the Netherlands (excluding public holidays) is 1 to 2 business days. Sometimes there are delays. You can track your package with your tracking number, which you will receive from us by e-mail.
• Shipping to an international address within and outside of Europe can take 3 to 18 business days (or even longer). Curlygirlmovement is not responsible for any customs fees imposed by your country for international shipping and delivery.
• If the item is damaged during shipment, we will send you a replacement item. We shall bear these costs.
• If the address you provided is incorrect and items are returned to Curlygirlmovement as a result thereof, you will have to pay the return costs as well as the shipping costs to resend the package.
• If you have any questions or remarks about your order, please contact us: [email protected]

Returns

If you want to return a product, you can do so within 14 days.
You can contact us on business days by e-mail: [email protected]
We would like to hear why you are returning the product. However, this is not mandatory.

Products must be returned in unused condition.
Please note: the costs of returning a product to Curlygirlmovement are at your own expense.

Right of withdrawal:

You have the right to cancel your order within 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs.

Only the return costs from your home to the webshop are for your own account. That is approximately € 7,95 per package (NL). Consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and – if this is reasonably possible – in its original condition and packaging.

To exercise this right, please send an email to [email protected]. We will then refund the order amount due within 14 days after registering your return if the product is received in good condition.